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Privacy Policy


Dr. Mohammad Alfagih Hospital is committed to protect the rights of all its E-services users. We hereby commit to keep all critical information and data confidential. The following announcement has been prepared to illustrate the procedures we follow in collecting and publishing information and data.


Collecting and Using Information
Our servers automatically gather the IP addresses of e-services users. The IP address is the number associated with your computer, and it allows other computers connected to the Internet to identify the source of data, in addition to collecting information about the user’s browser and search engine but without identifying the user.

Using the IP address helps us solve any problems arising on our Servers, including statistics about the utilization of the e-services (such as some users, the language of the computer used, etc.). We never permit any party, other than the technical team of hospital e-services, to know your IP address.


Secure Information Transmission
We assure all users that the hospital e-services relies on the highest security standards to protect their information. We work diligently on encrypting information regarded as sensitive (i.e. credit card information), in addition to any data that should be kept confidential, pursuant to legal requirements.


Cookie Files
We may save (cookie) files on your computer or similar devices used to enter our e-services when you first visit them. Cookie files are a kind of data that help specify you as a user. They can be used to increase your utilization of the e-services and to better understand needs of the majority of users.

Most e-services accept cookies as a default. Should you desire, you can modify the settings of your browser, PC, smart phones to refuse all cookies or to alert you when they are sent to your device. Be aware that some e-services of the hospital will not work properly if you refuse cookies. We may or may not link information saved within the cookies with any identifying information entered through our e-services.


Personal Information
We may collect process and retain the following types of information about you (which will be referred to as Data in these Terms of Use) from the E-services including:
a.    Information which is able to personally identify you and which may be provided by you at the time of voluntary registration for the services offered by us or gathered through your use of the E-services (including when you make enquiries through the E-services (Personal Information); and
b.    Information which we consider to be Sensitive Personal Information concerning, including or relating to your health and which may include information:
i.     About your individual health, including your medical history;
ii.    About any disabilities that you may have or have had;
iii.   About any healthcare services that are being provided, or have been provided, to you;
iv.   Provided by you in connection with the donation, by you of any body part or any bodily substance, or derived from the testing or examination of any body part, or any bodily substance of you; or
v.   About you which is collected before, or in the course of, and incidental to, the provision of any healthcare services.


Protecting Personal Information
Your personal information will never be made available to the public without your prior consent. This information will not be circulated, exchanged or sold to any party without your prior consent. Our technical staff and patient affairs staff are only permitted to handle this information to provide such services. We will not disclose Personal Information to third parties except as provided in this privacy policy or as permitted by law or any court of competent jurisdiction.

The Right to Know, Modify or Correct Personal Data
Any user, who has previously provided us with information, has the full right to know, modify or correct their personal information. Changing personal information can be done through the e-services or by sending an email request to [email protected].


Other Websites
Our approach to privacy applies solely on our e-services. When connecting to any other website through our e-services, you should carefully read their privacy policy to know how information security and privacy procedures are followed there.


Our e-services may ask the users to select their location in order to benefit from the provided services based on geographic location.


The Privacy Policy Updates
Dr. Mohammad Alfagih Hospital has the right to update and change its privacy policy at any time as needed. To check the last update, please click the update date at the bottom of this page.


Accepting Privacy Policy
Using Dr. Mohammad Alfagih Hospital e-services and its applications mean that you accept this privacy policy. If you are not accepting this policy, you should not use any of the provided e-services of Dr. Mohammad Alfagih Hospital.