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Patient care and health education
Overview Patient care and health education
Dr. Muhammad Al-Faqih Hospital provides the best medical care to patients. patients' safety and privacy are considered a high-quality and a basic matter. Dr. Muhammad Al-Faqih Hospital is keen to ensure that the health services provided are timely, fair, Complete, and effective.
The emergency department operates 24/7
Outpatient clinics operate from: :
The morning period is from 9:00 am to 12:00 pm
Evening period is from 4:00 pm to 9:00 pm
Healthy Lifestyle
Patients rights and duties
1. Obtaining a copy of the patient’s rights and duties when visiting Dr. Muhammad Al-Faqih Hospital.
2. Access to a complete medical care at the hands of a distinguished medical staff without discrimination between gender, race, and different customs, traditions and religion.
3. Adherence to the laws and regulations of the Ministry of Health.
4. Achieving quality standards and taking time into account.
5. To be the priority in treatment Emergency Cases .
6. fully Explaining the patient’s treatment plan and the participation of the medical staff in making the decision regarding the patient’s health condition and the expected complications and obtaining sufficient information about the treatment methods by the treating physician in a clear and understandable language once the final diagnosis is reached with the presence of an interpreter when needed.
7. The right to know other alternatives to medical care for the patient’s health condition.
8. You have the right to know the medical staff and their qualifications and understand your illness condition well before signing any pre-approval form for treatment, to know the approximate price, and to know the extent of the insurance company’s coverage and the affiliation limit before carrying out any of the surgeries and treatment procedures.
9. Obtaining appropriate clothes and special tools appropriate for patient’s condition during his stay in the admission department.
10. Providing the patient with meals that suit his health condition.
11. The patient has the right to grant powers to anyone who can obtain information related to his treatment plan.
12. The patient has the right to seek assistance from the Patient Affairs Officer or the Social Worker or whoever acts on their behalf in case theiy do not understand any of the procedures or the instructions are not clear.
13. The patient has the right to request the opinion of another doctor.
14. Clarify the reasons for moving the patient to another place inside or outside the facility, or changing the consultant and informing him of the necessary instructions.
15. Provide the patient with a copy of the special reports on his health condition upon his discharge from the hospital.
16. Communicating with the patient in his registered name with the official documents.
17. All religions, cultures and spiritual beliefs are respected and appreciated.
18. The presence of companions for the child when hospitalizing in health facilities, with the exception of the nursery department, according to the procedures and regulations followed.
19. Providing the special needs of the elderly and people of disability within the medical facility.
20. Protecting the patient from any verbal, psychological or physical assault that they may suffer while in the hospital
21. The patient has the right to submit a complaint or suggestion about the service that has been provided to him through the Patient Affairs, referral number (0000).
22. To provide privacy during all therapeutic and diagnostic procedures, unless an emergency medical condition arises that requires otherwise.
23. Discussing treatment options and health status confidentially with the patient, parent, or legal / legal guardian.
Duties of patients and their families towards Dr. Muhammad Al-Faqih Hospital:
1- Dealing with hospital staff and other patients with courtesy and respecting their privacy.
2- Respect and appreciation for all laws and regulations in the hospital with regard to:
a. visiting hours
B. Follow the approved safety and security instructions inside the hospital
C. Adherence to regulations and not smoke inside the facility.
D. Photography inside the hospital is strictly prohibited
e. Preservation and non-tampering with private property in the hospital.
3- Respect for the cultural, spiritual and personal backgrounds and beliefs of others.
4- Giving accurate information about your previous and current medical condition, and information about any changes in the condition.
5- Follow the instructions of the medical staff that are responsible for your case, and report if they are unable to follow the treatment plan and the medical instructions.
6- Taking full responsibility for the consequences of refusing treatment, part of it, or leaving the patient at their own risk
7 – It is your responsibility to attend your appointment at the hospital, and you must inform the Appointments Department if you wish not to come to the appointment or delay it.
8- The patient is obligated to pay the medical costs and services provided at your own expense, or through the insurance company if he has insurance.
9- Respecting the priority of emergency cases in receiving medical care.
10 – Avoid bringing valuable personal belongings, such as jewelry and cash, and a safety deposit box is provided in which a secret number for the patient is placed, noting that the hospital is not responsible for the private belongings of patients.
11- In the event that the patient or his representative does not comply with the hospital’s instructions and regulations, whether medical, administrative, or financial, the hospital administration has the right to compel him to leave.